San Diego, California, United States
• Collaborated closely with clients to gain in-depth insights into their unique business challenges and objectives.
• Crafted tailored technical proposals and solutions to address specific business obstacles, showcasing the ability to
translate client requirements into actionable plans.
• Designed and implemented admin dashboard features, boosting user engagement by 30% and reducing user-reported
issues by 55%, enhancing system efficiency.
• Developed client-facing applications in ITSM, ITOM, and PPM, reducing customer support requests by 20% and
increasing client satisfaction by 15%.