Product designer responsible for the care team experience specializing in asynchronous care models.

Lead designer on Telehealth app team working with over ten cross-disciplinary project teams made up of engineers, product managers, and researchers. Interviewed candidates to ensure the future of user experience at the company.

Increased usage of the telehealth video client from 400k monthly visits to 700k monthly visits by conducting user interviews and customer calls to ensure a product that meets users' needs while also incorporating feedback from stakeholder and business perspectives

Held a mobile-first design ethos to ensure scalability and a consistent and reliable experience across different devices

Conducted 50+ heuristic evaluations of the usability of new and existing functionality, clearly communicating constructive suggestions for change to better align with current design language and practices

Co-led a team of 5 UX designers in the research, prototyping, usability testing, and design of the KiwiLink app. The app connected students at the University of Washington to find study buddies during the pandemic.

Created a pitch deck that communicated our problem context, problem statement, research plan, lean canvas, scope of work, and research insights to prepare for future business propositions and clearly define the purpose and goals of the project

Utilized an iterative design process including several rounds of prototyping, testing, analyzing, and refining to ensure a product that solves user's needs resulting in over 1,200 downloads and 30,000 user connections