Lead enterprise workflow strategy for Apple’s largest customers, guiding technical architecture, automation, and integration across Mac and iOS platforms.

Partner with internal engineering and product teams to influence roadmap and deliver features that accelerate enterprise adoption.

Mentor engineers and consultants, shaping technical direction and solution delivery for complex enterprise environments.

Designed enterprise-scale deployment workflow and strategy, enabling Fortune 1000 companies to manage Apple devices at scale.

Collaborated with engineering teams and enterprise IT to translate business needs into technical requirements and product features.

Guided customers through deployment transformations, ensuring secure, scalable, and user-centric adoption of Apple technology.

Directed enterprise workflow initiatives for Apple’s largest Mac customer, IBM, shaping deployment, automation, and app development strategies.

Acted as a bridge between IBM and Apple engineering, driving feature requests and workflow improvements.

Presented to the Apple@IBM community, building consensus and adoption for new enterprise features.

Responsible for identifying technical solutions to address business requirements

Fostered strong customer relationships with the Executive group & senior leadership

Lead technical/strategic resource for all Apple products

Primary NY technical resource for desktop, laptop & infrastructure projects

Supervised NY User Support staff

Drafted & presented CAPEX/OPEX budgets for NY locations

Performed networking/OS troubleshooting & application issues for Mac & Windows systems, HW break/fix & deployment.

Developed extranet for Public Relations digital image library.

Trained Help Desk on Mac support/issue resolution.

Met with lines of business on weekly basis to track & resolve open issues.