• Founded UI/UX team and design standards for the company

• Lead team of 3 software developers in building out designs

• Designed logistics systems that lead to a large productivity improvement

• Designing large scale internal software projects

• Researching user needs and technical/data limitations

• Designing customer-facing and internal software web apps

• Designing original work icons for use in projects

• Adobe XD, Adobe Photoshop

• Designed and built web apps on a small team

• Deployed internal systems that greatly increased productivity

• React, Python, and Flask

Technical/Customer Support Representative:

• Troubleshooting and Debugging of software and hardware products

• Communicated directly with 1000's of customers involving technical explanations

• Learned high-volume multitasking

Analyst:

• Developed inner/outer company policy concurrently with all teams

• Created company flow charts

• Analyzed company and customer support flow in order to optimize systems and workflow

• Developed/implemented improved inner office tools/systems in response

• Created monthly reports

• Worked on a Cisco funded machine learning research team

• Implemented logistic regression in Python with 98% accuracy

• Utilized SciPy, Pandas, numPy on Jupyter Notebook