• Designed, built, customized, and managed a multi-product design system within Figma, enabling all Science products to leverage a shared set of components

• Wrote, built, and managed design system documentation on Zeroheight, providing a go-to resource for both designers and engineers to reference when working with the design system and its elements

• Worked cross functionally with engineers and product designers to incorporate additional elements into the design system, ensure consistency between design tools and the codebase, and streamline team tools and processes

• Streamlined UX for common user tasks within the product dashboard, significantly reducing the amount of hands-on time required by the support team to remedy customer issues

• Designed a form builder tool, allowing customers to create fully secure forms and customize them to align with their product’s UIs

• Interviewed VGS customers to better understand their needs, thereby uncovering new product opportunities as well as insights for improving the design of current offerings

• Organized, managed, and contributed to company-wide design system, working toward aligning multiple product areas under one consistent look and feel

• Streamlined agency-wide digital processes and implemented brand-level design systems, contributing to digital business growth (+25-30% profit) over 2 years

• Design lead for all digital tactics supporting a major product launch for agency’s largest client ($2M+ account); projects included three websites, two iPad sales apps, and an email campaign

• Led creation of an agency-wide design system template, resulting in a reduction of design and engineering lead time for the agency’s most common digital projects

• Led page redesign project, reducing bounce rate (-40%) and increasing time spent on site (+36%); as a result, our client awarded the agency the remainder of its digital business

• Brought on as the first UX/UI designer at the agency and through showing the value of the UX/UI role, pushed the department to grow to eight designers in less than two years