for client engagements...
• designed conceptual models and information architecture to simplify complex systems
• sketched concepts and produced high-fidelity wireframe walkthroughs of interaction flows
• led content strategy activites, including content modeling, copywriting, and infographic-concepting
• wrote usability test scripts and supported moderators during tests
• led customer-centric design workshops with clients and synthesized results to identify goals
• designed cohesive frameworks while supporting ongoing work on new and existing features
• presented to clients independently and alongside the Design Director
internally...
• guided the team in concepting and executing design solutions
• coached team members on interaction design and effective client communication
• created pitch concepts and proposals for business development
• played a leading role in internal rebranding and redesign efforts
• influenced a collaborative, positive, and professional office atmosphere