Built and currently lead the international Financial Engineering and Business Applications organization responsible for supporting the global finance function through Spotify’s pre-IPO readiness and ongoing post-IPO operations. Our mission is to transform the listening data of hundreds of millions of users into auditable accounting events and actionable financial insights.

Key initiatives include:

– Building core ERP capabilities to meet Spotify’s accounting, audit, and regulatory obligations

– Mapping financial systems and custom engineering teams to enterprise business processes

– Ensuring SOX compliance and accuracy of reported metrics

– Introducing the User Fraud Platform to identify and reduce artificial streaming activity

– Building, redefining, and leading technical organizations through hypergrowth and operational stabilization

– Introducing AI and machine learning to automate transaction classification, detect anomalies, reduce fraud, and improve royalty forecasting and revenue analytics

Designed, built, and managed 90-member technology team supporting hyper-growth SaaS provider’s hypergrowth and 2012’s largest technology IPO, with highlights including:

– Implementing product management discipline across enterprise applications

– Creating service desk service 31 locations in 15 countries

– Improving employee experience while supporting aggressive new hire tempo

– Assembling Lean and Agile development team for Salesforce.com and ServiceNow customizations

– Executing enterprise integration program (e.g., Mule Soft for Saas)

Directed multimillion-dollar budget and 60-member infrastructure, architecture, operations and product management team, leading development and rollout of six major technology initiatives for the 4.2 million-member institution, including:

– Creating technology sourcing strategy / model and introducing cloud technologies / outsourced partners

– Replacing system wide legacy CRM with SalesForce.com

– Upgrading legacy ERP with Workday

– Implementing open source platform across AAA.com and ViaMagazine.com

– Replacing legacy enterprise intranet with Jive’s social business platform

– Introducing user experience disciplines for policy administration system

ALL POSITIONS at AAA NCNU:

Chief Information Officer | SVP, Information Systems (9/10–3/12)

Vice President, eBusiness (12/08–9/10)

Director, Internet Channel Group (6/05–12/08)

Managed in-house product lifecycle and functional output for 30-member developer, user experience and content team, as well as development feedback from buyers and sellers.

Oversaw development and launch of consumer-to-consumer website’s first dispute resolution platform enabling self-service resolution for 100+ million buyers and sellers globally.

Led 15-member matrixed team of technology, business and user experience professionals in designing and implementing solutions for two online banking initiatives including online alerts platform used by 20 million customers, and internal customer service platform used by internal call center.