Owned delivery execution and financial performance across a large, concurrent services portfolio.
• Led 18–22 engineers and project managers delivering ~160 active projects
• Held financial accountability for forecasting, margin protection, and resource allocation
• Designed and executed high-risk customer recovery (“get-well”) plans to stabilize engagements and protect revenue
• Served as senior escalation authority across technical and commercial disputes
• Partnered with sales leadership to validate SOW scope, profitability, and delivery risk alignment
• Implemented standardized deployment frameworks to increase predictability and reduce execution variance
• Drove training, certification, and readiness initiatives to maintain quality at scale