• Operate and maintain 5MW+ mission-critical IT infrastructure, ensuring continuous

uptime of mechanical, electrical, and fire/life safety systems.

• Conduct hands-on troubleshooting, repair, and maintenance of HVAC, cooling, and water

treatment systems to ensure optimal performance.

• Provide QA/QC oversight of construction and retrofit projects, ensuring compliance with

change control processes and system integrity.

• Author and execute procedure-based mechanical maintenance plans, mitigating personnel

and operational risk.

• Train engineers and technicians on mechanical systems, safety protocols, and fire/life

safety procedures.

• Led a cross-regional team of 9 to streamline the extended payment terms review and approval process for North American regions, reducing processing time by 15% and generating annual cost savings of $20K.

• Provided strategic oversight and leadership for a portfolio of critical projects, ensuring alignment with organizational goals and business objectives, mitigating financial risk for FedEx while generating $100M in new revenue.

• Oversaw and mitigated risk for a $1.9 billion customer portfolio using advanced analytical tools and strategic insights.

• Led cross-functional collaboration between product owners and team members on strategic revenue projects, achieving a 15% reduction in unrecoverable debt through innovative process implementations.

• Provided operational analysis to inform infrastructure planning and system performance

improvements.

• Built trust and established positive relationships across all levels of the organization,

including C-level executives, directors, leaders, and team members, improving day-to-day

processes and program performance.