Exploring how our built environments can improve the quality of the retail experience

Led Digital Fulfillment and Inventory & Location Management design teams for a top 20 retailer in the US. Responsible for organizational growth, performance management, design thinking and UX strategy, and stakeholder management. Supported 2 design managers and a team of 10 designers and researchers.

Led a distributed UX team to deliver on key business initiatives for a growing eCommerce platform, including: incremental improvements to the Customer Segmentation platform, redesign of the Customers merchant experience across mobile and web, and post-purchase upsells checkout MVP.

Grew a small and nimble UX team for the second largest specialty pharmacy in the country. Launched the first responsive website and mobile app, defined the overall digital strategy & roadmap, and established a data informed design culture.