• Designed and developed Cybersecurity Awareness training from start to finish, resulting in a significant drop in phishing email clicks. Reduced the phishing rate to 1.5% among approximately 7,000 users, down from 6%.

• Works cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes eLearning, instructor-led, virtual instructor-led training, and blended learning content)

• Designs and develops knowledge and performance-based learning checks, and assessments to verify learning

• Orchestrates end-to-end project management for learning design initiatives, ensuring seamless execution and delivery within established timelines across multiple business unit

• Knowledge of instructional design theories and principles, ADDIE model, and Gagne's Nine Events of Instruction

• Strong skills in graphic design, multimedia content creation, and storyboarding

• Designed and developed new eLearning assets to support internal training and a customer certification program

• Translated instructional concepts into innovative, on-brand, interactive learning solutions; updating existing content and creating new content

• Work cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes online, classroom, virtual instructor-led training and blended learning content).

• Worked with stakeholders across the organization to identify learning needs for employees and customers

• Designed and developed knowledge and performance-based learning checks, and assessments, and other mechanisms/methods to verify learning

• Functioned as the department leadership including the responsibilities of staffing, appraisals of direct reports, budgeting, and statistical reporting

• Kept the CEO & COO appraised of all departmental needs, increases, and potential risks

• Research, selected and implemented a new Learning Management System (LMS)

• Curriculum builds - Works closely with trainers to accurately define, design, develop and implement LMS curriculum builds to support role-based training

• Worked cross-functionally with SMEs and other teams to develop effective learning content in multiple delivery styles (includes online, classroom, virtual instructor-led training and blended learning content).

• Worked with stakeholders across the organization to identify learning needs for employees and customers

• Designed and developed knowledge and performance-based learning checks, and assessments, and other mechanisms/methods to verify learning

• Designed and developed new eLearning assets to support internal training and a customer certification program

• Translated instructional concepts into innovative, on-brand, interactive learning solutions; updating existing content and creating new content

• Performed administrative duties, as required, including leading the maintenance of content and training records and LMS management

• Developed and led training presentations for over 25 staff members on instructional design utilizing Microsoft PowerPoint and technology integration

• Corresponded with stakeholders weekly using educational technology, email, and newsletters

• Daily collection and analysis of data to guide and support client learning

• Heavily contributed as a valuable team member in the collaborations of curriculum development for department trainings.

• Developed and implemented a training strategies with corresponding curriculum to achieve organization’s goals

• Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals

• Created and delivered high-impact presentations using multiple technology platforms, including Microsoft Excel and PowerPoint

• Collaborates daily with departments to plan curriculum, create and analyze both assessments and standards

• Developed curriculum and various training materials for diverse clients with specific learning needs, including learning disabilities and English as a second language

• Critically reflects on teaching pedagogy to develop as a professional educator, as well as seek professional feedback from mentors and administrators