• Directed three agile scrum teams through complex data analysis, visualization, and pipeline builds for business operations, scaling leadership capabilities from previous program management experience

• Orchestrated complex cross-team collaboration by managing diverse stakeholders, driving comprehensive requirements gathering and coordinating multi-phase project development to ensure seamless alignment between business objectives and technical deliverables

• Owned the BI team's strategic roadmap and prioritized solutions that drove AI/ML implementation, automation initiatives, and cost-savings opportunities, directly impacting operational efficiency and bottom-line results

• Guided team through API development and system integration projects for hardware and equipment connectivity, expanding technical capabilities beyond traditional BI scope

• Served as dedicated Scrum Master for cross-functional business intelligence teams, facilitating sprint planning, daily stand-ups, and retrospectives to drive continuous improvement and agile maturity

• Led a business intelligence team of 16 through complex projects focused on data analysis, visualization, and data pipeline implementation for video production and operations.

• Spearheaded agile transformation initiatives, enabling more effective project delivery and fostering a culture of data-driven continuous improvement.

• Developed executive-level dashboards for monitoring service health and operational insights, covering video conferencing, video production, and general operations.

• Provided data insights into financial health trends, optimizing resource allocation, and driving decision-making for executive stakeholders.

• Developed a comprehensive data governance strategy by implementing a nested permissions model to enable autonomy, while enhancing data security.

• Directed a large-scale client data migration from legacy systems to Azure DevOps Data Lake, modernizing infrastructure and improving data accessibility.

• Guided the team through agile methodologies, enhancing transparency and efficiency across project milestones.

• Delivered progress-tracking dashboards and analytical reports that informed strategy and enhanced project outcomes.

• Constructed web analytics scripts for event tracking and testing in order to track feature and product health

• Designed AB Tests on customer population to increase user engagement and support KPI’s defined by executives

• Curated dashboards in multiple data visualization applications to gather key insights in feature health, monitor safety metrics, and triage BE/FE bugs

• Built JIRA deployment trackers and dashboards in Chalk for multiples teams to track feature releases and scrum teams velocities