Currently focused on building Arrived's fast and reliable real estate trading platform (buying/selling shares, paying out dividends, settling trades, etc.)

Empowering the world to build wealth through modern real estate investing.

https://www.linkedin.com/redir/suspicious-page?url=https%3A%2F%2Farrived%2ecom

On the Feature Management team (October 2021 - May 2022) rethinking how our product org managed all stages of the feature lifecycle from Testing through Early Access and General Availability.

On the International team (April - October 2021) unlocking sales in EMEA by making significant platform changes and coordinating Drift Engineering to meet the needs of our future European customers.

Lead multiple teams working on Drift's Email SKU (https://www.drift.com/platform/email/). Cross-functionally drove the product through a full rebranding and relaunch after acquisition of Siftrock, reimagined our reporting, and built several smaller features to support our long term strategy.

Built a brand new product - Conversational Email Bots. Concepted, validated, and launched this product to dozens of happy customers in support of Drift's multi-year strategic plan. Check Email Bots out here: https://www.drift.com/platform/email/bots/

Promoted from Associate Product Manager in October 2020

Spent time establishing or owning every facet of the support organization up through its growth to 20+ members with 24/7 coverage. In the last 6 months, I took on a formal leadership role as the first Senior Customer Advocate.

A catch-all role for Sales Engineer, Solutions Engineer, Onboarding, CS Ops, Business Analyst... before we were big enough to fill those slots.

Recognition:

• Drift President's Club, 2018 (awarded to Top 10% performers)

• Customer Champion of the Month, March 2019 (voted in organization-wide survey)