Worked as a designer & user researcher with a focus on digital audio experiences. Collaborated closely with product, engineering, project, data, and senior leadership teams to bring new digital experiences to life.

• UX Design - Launched a listening-focused MVP for WNYC. Conducted user research, led remote design workshops, wire-framing, collaborated with product, development and other designers

• User Research - Conducted generative research and usability studies for NYPR's digital audio products. Created a dashboard using Google Data Studio for the NYPR design + product teams to visualize the usage of our digital products, identify trends, and make faster data-based design decisions

• Design System - Contributed to the design and implementation of a new multi brand design system

Researched and designed an omni-channel solution to help teen shoppers better translate their passive inspiration gathering into more tangible styles and purchases. Collaborated closely with 4 other designers of varying backgrounds on the project.

• Product Strategy - Conducted market research, assessed feasibility of designs and strategic value to our client’s business

• Product-Service Design - Applied research insights to iteratively design our final solution; created wireframes and progressively increased fidelity after each round of usability testing

• User Research - Understood user behaviors, motivations, and needs through interviews, surveys, think alouds, and usability testing

• Project Management - Organized 5 person team of designers and researchers using a lean/agile project structure and was a key point of contact for client

• Managed the development of an MVP web-based application to streamline and accelerate audit turnaround times; MVP generated an est. $500k cost savings; Conducted user research and usability testing to improve the new product; Managed and prioritized product backlogs, epics, user stories, use cases, user flows and drafting functional specifications; Conducted ideation workshops with clients after major prod releases; Managed and conducted QA testing

• Coordinated and supported $2M data lake solution delivery for mid-sized healthcare payer to standardize and streamline data across the organization

• Coordinated decisions across disparate stakeholders by preparing for and facilitating communication and workshops