As a Lab Operations Manager and Project Coordinator within Meta Reality Labs, I oversaw complex technical lab environments supporting next-generation AR/VR research. I led the daily operations, build-outs, and infrastructure programs for 10 on-site and 8 remote labs, driving reliability, efficiency, and compliance across multiple R&D teams.

• Directed lab infrastructure and hardware reliability, including prototype systems, networking racks, and power management, ensuring minimal downtime and operational continuity.

• Designed and deployed 4 high-density data racks with structured cabling and KVM systems to support scalable testing environments.

• Built and maintained an asset management system tracking 200+ high-value devices ($10K+), achieving full audit compliance through quarterly updates and serialized inventory control.

• Developed and launched a Lab Management Request Tool to automate scheduling, improve utilization visibility, and streamline coordination for research and testing activities.

• Authored Standard Operating Procedures (SOPs) for lab management and safety, later adopted across multiple Meta research sites.

• Collaborated with engineers, researchers, software developers, EHS, and logistics to troubleshoot issues, resolve incidents, and enhance lab performance.

• Supported capacity and infrastructure planning through data-driven analysis of asset and usage metrics.

• Evaluate the impact of proposed changes, with attention to scalability and sustainability over time.

• Responsible for delivering support to the Global Security Data Centers leadership team.

• Created project plans and build consensus among diverse sets of stakeholders.

• Design standardized processes and Best Practices from initiation to completion in partnership with SMEs, including project scope, documentation, measurements, communication, and implementation to global security leaders and teams.

• Provides key business partners with information and recommendations to assist in the development and implementation of training resources and plans.

• Create and maintain technical documentation of physical security systems to include new enhancements & features.

• Maintained cross-functional relationship trainers, globally on new system enhancements and features.

• Observe current workflows and identify opportunities for improvement in processes and technology deployment.

• Creative web-based training templates and knowledge articles, business reviews, and presentation documents.

• Written concise technical documentation including but not limited to the following: knowledge base, Wiki, Processes, Best Practices, training material, and presentation.

• Worked collaboratively with various technical disciplines and develop technical documentation that satisfies its intended purpose, within schedule and budget limitations. Understand and apply content towards different content types, tailor content to best-fit audience, and apply critical thinking to ensure that content meets standards.

• Built and created new standards and practices for a new company program.

• Meeting with stakeholders and team on a weekly basis to give updated details on current project status.

• Collaborating with the IC team with both engineers and planners to ensure goals and stakeholder’s expectations are met.

• Monitoring customer’s inventory levels for customers owned and consigned equipment and working with the Ops team and account executives to place restocking orders.

• Partnering with the compliance team to determine the international customs process and procedure to help with shipping equipment globally.

• Managing and tracking issues and working to resolve them.

• Updating and managing customer Smartsheet Dashboard with daily project status.

Working with over 500 Apple retail stores worldwide to keep network and server infrastructure up to standard.

• Manage network infrastructure upgrade projects for Apple retail stores globally.

• Provide project leadership and hands-on management for multiple simultaneous global projects.

• Partner with global support teams and professional services teams to ensure project deliverables are met.

• Effectively communicate relevant project information to management, the project team, and external service providers.

• Manage the day-to-day aspects of the projects, including scope definition, possible conflicting priorities and business interests, dependencies, and outcomes.

• Prepare meeting agendas & facilitate regularly scheduled project meetings to cover project updates, deliverables, and risks.

• Ensure project documentation is distributed and updated accurately.

• Coordinate procurement and shipping/receiving of retail networking hardware globally.