User Focused:

Led the implementation of a Help Center API using TypeScript, resulting in a 10x increase in the

user base.

Enhanced user experience by developing audience merge features in TypeScript and Go,

streamlining the audience creation process.

Leading a Project: Took ownership of the Reassign Bot project, successfully building out new features

in C++ and bash to improve efficiency and resolve bugs.

Code Quality:

Adhered to Google3 standards to develop scalable and maintainable code, ensuring the long-term

stability of the codebase.

Wrote comprehensive Unit Tests in TypeScript, Go, and C++ to ensure code quality and

maintainability.

AI Experience: Participated in an internal Hackathon, where my team successfully integrated the API

for the AI Gemini system into the existing audience builder.

• Investigate and answer billing questions for

Mailchimp's users, including questions regarding

invoices, pricing, and refund eligibility

• Communicate with users about best practices and

making improvements for list management

• Collaborate with Mailchimp's Support, Product,

Compliance, Investigations, and Accounting teams

to improve communication and promote efficiency

• Determine appropriate course of action while

adhering to Mailchimp Billing's guidelines and

policies

• Embrace and demonstrate our values: humility,

creativity, and independence

• Troubleshoot with respondents’ Macs or PCs so they are compatible with Adobe Connect

• Use FocusVision’s internal tools to monitor the testing status of future participants

• Communicate directly with participants who have not passed their system test for InterVu Participation

• Complete and submit deliverables used to track and log participation/testing issues