• Led the design and delivery of a distributed synthetic monitoring platform, owning architecture, execution, and long‐term technical direction from initial concept through production scale and achieving 10M ARR

• Provided technical leadership across 35 engineers and multiple teams, setting architectural standards and influencing roadmap decisions to improve reliability, velocity, and developer experience.

• Re‐architected system‐critical services to remove single points of failure, improving availability from three nines to five nines and enabling consistent SLA compliance.

• Designed and implemented asynchronous processing infrastructure to decouple latency‐sensitive paths, supporting hundreds of requests per second under sustained load.

• Defined on‐call and alerting standards grounded in signal quality and actionability, significantly reducing alert fatigue while improving incident response effectiveness.

• Embedded with underperforming teams to diagnose technical and organizational bottlenecks, driving changes that restored delivery and reliability outcomes.

Lightstep acquired => ServiceNow Cloud Observability

• Led integration of an acquired machine learning system into Drift’s core platform, designing a real‐time inference architecture supporting multiple models and high‐throughput request patterns.

• Owned reliability improvements across critical backend services, increasing MTBF by 20% through improved fault tolerance and operational rigor.

• Drove platform efficiency initiatives that reduced infrastructure costs by $1M+ annually, directly improving company net revenue.

• Managed and mentored a cross‐functional team of four engineers, maintaining 100% retention and promoting senior technical growth.

• Designed and built foundational platform primitives, including a globally unique ID generation system supporting thousands of requests per second and multi‐data‐center expansion.

• Established an engineering‐wide outage review forum to drive systemic fixes and reinforce blameless operational culture.