Leading the design of Assistance experiences across the Capital One mobile app.

Collaborated with designers, engineers, product managers, and stakeholders to deliver a personalized platform that makes it easier for associates to publish, manage, find, and use data at Capital One.

• Redesigned the Capital One Café website to reflect the welcoming café experience and help drive financial empowerment in local communities.

• Collaborated in cross-functional team with product, engineering, and design on end-to-end product delivery journey.

• Conducted research and usability testing of concepts to radically simplify the information architecture and overall experience.

• Built a responsive HTML/CSS prototype of the final experience.

• Presented to senior leadership and launched redesigned website, resulting in a lower bounce rate and more event and program sign-ups.

• Created wireframes, high-fidelity mockups, and interactive prototypes for the Spark Pay (POS system) Android app to optimize checkout experience and integrate money management.

• Contributed to ideation and branding concepts for iOS/Android mobile banking app.

• Collaborated with product managers and other designers on research, strategy, ideation, design, and testing of new product concepts.

• Generated ideas and interactive prototypes anchored in research insights, subject knowledge, technology requirements, and business goals.