• Design UI copy and end to end information experiences for complex, high-stakes experiences for Confluence permissions and external collaboration.

• Develop content strategies, principles, and patterns for how to communicate access both within Confluence and across Atlassian's portfolio.

• Articulate and modify information architectures within Confluence permissions and access experiences.

• Develop new ways of working with product design, product management, and engineering to increase content design influence and impact and improve workload management and planning.

• Upwork

• Helpshift (B2B, SaaS, mobile customer support platform)

• Potrero Medical (predictive health company incorporating AI technology into medical devices)

• Wrote emails for weekly A/B tests to prospective Fivestars customers

• Honed and improved consistency of brand voice and tone

• Enhanced content creation process — set weekly timelines to allow for multiple revisions and stakeholder reviews, which amounted to higher quality emails within short turnaround period

• Created a best practices guide