Meta - TechPubs Dev//Design Team

Software: In-House Project Management Tool, FB/Meta Workplace, Microsoft Word, Microsoft Excel, Google Docs, Google Sheets, Microsoft Visio, Figma

PM Methodology: Agile & Waterfall

• Developed ad-campaigns, webpages, brand books, and logos for Meta products (Facebook, WhatsApp, Instagram, Oculus)

• Collaborated with cross-functional teams encompassing video production, technical writing, UI/UX design, web development, and marketing for multifaceted deliverables, spanning events, product launches, infrastructure enhancements, and content campaigns

• Oversaw daily operations, including progress tracking for installations, scheduling, metrics analysis, customer deliveries, and adeptly resolved stakeholder issues

• Led comprehensive scope estimation, planning, time management, scheduling, project costing, and budget oversight

• Ensured project adherence to internal KPIs and SLAs, maintaining stringent standards for consistency and excellence

• Elevated project output by 27%, while boosting stakeholder approval rates

• Directed a diverse team in crafting and maintaining software/apps/websites across varied industries encompassing construction, healthcare, e-commerce, marketing, and entertainment

• Collaborated closely with clients to delineate software requirements, architect solutions, oversee functional development, and conduct rigorous testing

• Utilized both Waterfall and Agile methodologies from project inception to release

• Led key meetings including backlog grooming, daily scrums, sprint planning, demos, and retrospectives, ensuring streamlined project progress

• Reviewed UI/UX designs in collaboration with developers, ensuring alignment before initiating coding processes

• Partnered with marketing teams to harmonize messaging across diverse project scopes, including teaser videos, demo apps, and more

• Performed systems diagnostic tests and debugging for iPhones, iPads, and laptops

• Worked with stakeholders at client organizations to create custom blueprints for device setup, enrollment, and rollout

• Provided customer service and technical support for clients

• Assisted clients with order updates, password resets, device retrieval

• Managed inventory and orders, conduct weekly audits, reconcile discrepancies, and client portals

• Greeted groups of clients / passengers: 5-10 and 40-70 for ocean excursion trips.

• Provided information to clients about boat, ocean, coast, fish and other species.

• Monitored activities to ensure adherence to rules and safety procedures.

• Completed general maintenance for boat; prepare boat for excursions.