• Directly managed several mid-level designers working on software for financial planning and insurance sales

• Designed future states of complex digital financial applications aligning product org, engineering org, and design org visions, especially cross-app data integrations and workflows

• Developed and led a design internship program for undergrad and graduate designers

• Mentored product designers, user researchers, and content designers in the digital product org

• Designed financial planning and insurance sales software for financial advisors

• Managed design strategy and delivery across three Scrum teams of associate and mid-level designers working specifically on risk insurance products

• Designed experiences within the Azure portal for IT administrators and developers, working on features such as role-based access control and application management

• Collaborated with designers, PMs, and engineers on the Azure Identity team within Cloud and AI Studios

• Provided UX support for projects such as internal customer service support software, coverage map reporting tools for 5G expansions, and integrating legacy provisioning systems

• Worked on an Agile team with designers, researchers, developers, PMs, and stakeholders to support customer experience initiatives

• Redesigned internal health insurance reporting software to cut down on support call times and expedite onboarding of new support technicians

• Conducted user testing, designed process flows, and wireframed/prototyped interfaces to develop digital tools in an Agile environment