• Managed 50% of system requirements gathering, delivery, and technical support for strategic aircraft maintenance planning web app (.NET, C#, MSSQL) used by >15% of the world’s airlines
• Supervised hosted dedicated servers, conducted legacy on-premise to cloud migration, implemented quality assurance (QA) testing, and provided on-premise technical user training
• Established first knowledge base (software architecture, user manual, testing) with Confluence
• Managed marketing strategy & content such as migrating the company website from deprecated & costly hosted solution to SquareSpace that revamped savings, maintainability, and engagement