AI Systems Product Manager responsible for designing and scaling agentic, LLM powered automation platforms across enterprise systems serving 25K+ employees globally. Lead platform strategy, orchestration architecture, and model reliability frameworks for multi agent workflows built with Claude Code, including subagents, MCP servers, hooks, and structured evaluation pipelines. Drive cross functional delivery across Product, Engineering, HR, Legal, and InfoSec to productionize secure, governance aligned AI systems integrated with ServiceNow, Workday, Slack, and Microsoft Teams. Spearheaded large scale workflow automation achieving 60% automated resolution, 2.4M+ AI interactions, 82% enterprise adoption, and a 40% improvement in case resolution efficiency.