• Led IAM-focused agile team as Scrum Master and Tech Lead, driving excellent team performance and delivery outcomes

• Maintained exceptional production stability for core internal IAM service with <1% error rate and ~1 Apdex score

• Resolved minimal support cases, none requiring code changes—demonstrating robust architecture and proactive issue mitigation

• Influenced cross-functional teams across software engineering department

• Advocated for engineering best practices, including Agile methodologies, CI/CD, and software engineering excellence

• Highly organized and adaptable, effectively managing multiple concurrent work streams and responsibilities

• Successfully balanced multiple roles for an IAM-focused agile team using Okta/Auth0: Scrum Master, architectural lead, and senior engineer

• Led agile ceremonies and sprint planning, driving high commit performance and low churn

• Maintained consistent velocity and high output across sprints

• Proactively managed JIRA board and cross-team issue resolution

• Achieved >90% SLA compliance during high-pressure release cycles

• Provided cross-functional support to Platform Success, Customer Success, and engineering teams

• Diagnosed production issues and deployed timely bug fixes and feature enhancements

• Demonstrated strong customer focus through active engagement in support channels

• Improved SRE metrics and reduced support cases by 95% year-over-year

• Achieved 95.6% unit test coverage across codebase

• Delivered consistent sprint velocity (30+ points) with 90%+ delivery rate

• Minimized development churn; routinely exceeded planned sprint scope

• Maintained best-in-class defect escape rate with <10% external defect origination

• Reduced defect backlog while meeting SLA targets

• Regularly updated test cases, internal documentation, and customer-facing documentation

• Drove full toolchain adoption across programs and teams

• Expertise and proficiency in multiple technologies and/or domain

• Develop, test and maintain a scalable web and responsive applications

• Design and develop scalable and reliable automated test frameworks

• Collaborate with agile team members on achieving Sprint deliverables

• Implement new features and perform code reviews

• Research and resolve complex problems as they arise

• Using engineering best practices, design, develop, analyze test plans and strategies to meet performance, usability, scalability, reliability and security needs

• Work with an experienced team leveraging SCRUM techniques to deliver high-quality releases

• Design and write automated integration and unit tests during test driven design software development life

• Collaborate with Product Development, Product Management and other cross-functional groups to deliver high-quality products

• Interact with development engineers to devise automation strategies, test strategies and test cases to automate new features and enhance existing functionality

• Perform web, API, UI, functional, regression, smoke, black box, security, accessibility, Iocalization, performance and end-to-end testing

• Work with the team to design test scripts that allow for maximum reuse for all releases

• Write and/or modify SQL queries to perform database validations

• Independently tackle technical issues and take test ownership of one or more features that are being created and drive world class quality in not only the code but in the processes by which it is created and tested

• Document test cases, write and reproduce accurate software problem reports

• Work with functional teams in reducing error rates and perform root cause analysis of errors/trends

• Consistently ensure that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and core competencies