• Built a Google Apps Script automation that delivered certificates and letters of support to 500+ caregivers, collapsing a 2–3 month manual process to a single working day.
• Embedded with the engineering team for two months and gained hands-on experience with Docker and Electron.js.
• Worked with the engineering team to ship a silent auction website for the annual Gathering fundraiser; the event raised over $10,000 in a single evening.
• Grew and managed a caregiver community to 900+ members (240% growth), maintaining 95% retention and a 9.5/10 satisfaction score.
• Served as the primary point of contact for interns and new hires; mentored incoming team members, one of whom was subsequently hired full-time.
• Coordinated the Shamiri Summit, the Gathering, and monthly team events, consistently achieving sold-out venues and sprint-cycle objectives.
• Maintained a 100% email reply rate throughout tenure, building trust with the brand and redirecting key funding opportunities to senior leadership.
• Reviewed and provided feedback on fundraising decks and grant applications before submission.
