Lead Experience & CoreUX PM for AI Wearables

Pioneering a brand new interaction paradigm for AI-powered devices that feel natural, personalized, and powerful, never taking you out of the moment, but giving you cognitive and sensory capabilities never before possible.

Developing the vision and path for AI/XR interactions, pioneering both the use-cases and necessary technological advances that will drive the future of how humans will interact with computer artificial intelligence on a daily basis.

• As both the ML and Growth PM for Facebook Gaming, I was able to consistently lead both teams towards hitting their growth/topline goals every half for the 2 years I was in those roles. I did so by properly balancing both short-term and long-term objectives and taking an action-oriented strategy of focusing on the biggest levers towards user value. It was my pleasure to lead both teams and work with such talented engineers and thinkers.

• As Lead Product Manager for the Gaming Destination team, my responsibility was to grow the gaming audience for Facebook Gaming. Within 6 months my team quadrupled its daily active audience, both growing the top of the funnel and making major improvements to the end user experience.

• Simultaneously I was also the Lead Product Manager for the Machine Learning team for Facebook Gaming. We employed Value Model Tuning, Candidate Generation Improvements, Attribution technology, Audience Model Tuning, and advanced ML techniques to vastly improve our recommendation services and quickly adapt to user signals both explicit and implicit. My team was able to consistently hit every single goal to drastically raise our topline engagement metrics and improve our content integrity/quality standards as well. We did so through tight collaboration with product strategy and allowing the team to make the long-term trade-offs it needed to, to make step-change improvements.

• Leading Grab's Payment Experience team, whose mission is to create the most widely adopted digital payment platform in SEA, by building a trustworthy, convenient, and sustainable financial relationship with our customers.

• Responsible for Product Roadmap/Strategy, Execution and Impact of Product Launches, and Managing/Mentoring of Team of Product Managers.

• Led launch of Complete Payment Page Re-Design which ultimately reduced bounce rate by 17%, GrabPay Card activation by 10%, Top-Up Conversion by 14%, and increased CTR by 20%

• Led launch of GrabPay Card, SouthEast Asia's First Numberless Card, (digital and physical) vastly expanding Grab’s wallet share into everyday spending outside our ecosystem, offline or online. Within one month it generated hundreds of thousands of new card signups and millions worth of transactions, making it one of the most successful card launches in SEA.

• Ideated and Launched highly engaging and sustainable Game mechanics like a Chinese New Year Zodiac Coin collection game, that 40% of all of Singapore played, generating huge social media buzz, increases in transactions/product-holding and was almost completely merchant-funded, meaning the costs to Grab were extremely low.

• Drove experimentation across entire platform to reduce costs, nudge users to more profitable behaviors, and increase transactions with our digital wallet

• Led Grab's Growth and Innovation Team, whose mission was to drive engagement and retention across all of SEA to use and transact more on Grab, through innovative experimentation, generating new channels of value/engagement, and exploring blue-ocean concepts.

• Responsible for driving entire product roadmap strategy, crafting mission/vision, and the hiring and mentoring our team of Product Managers.

• Grew the "Home Feed" for Grab's home screen from zero to 10M Daily Engaged Users across all of SEA, making it one of the highest valuable real-estate in SEA, which Grab raised additional investment on and has grown to 10% of their transactional revenue and spawned new advertising revenue sources.

• Created new channels of engagement like chatbots and food web booking services that expand Grab's reach and automation to reach motivated users no matter what platform they exist on.

• Generated new gamification mechanics like Chinese New Year Zodiac Campaign, Wheel of Fortune, Lucky Draws, Challenges, and other deep game mechanics that create seasonal demand for Grab services in a highly engaging manner.

• Also focused on Hyper-Personalized experiences like Year-in-Review to give interesting stats about each user's experience with Grab Rides, Food, etc to build a relationship with the user and garner long-term loyalty.