• Improved in-band share success rate from 96.5% to 97.8% through systematic debugging and error
handling improvements, reducing SEV risk
• Owned Transfer product as DRI, improving page load times by 1-1.5 seconds, resolving undocumented
bugs, and serving as the go-to expert for CX escalations
• Led engineering for User Level Sharing Settings for Team users, enabling granular sharing controls for 500k+ Business teams across web and desktop
• Implemented product analytics tracking across ~100 API endpoints for core sharing flows (in-band share,
create link, copy link), enabling data-driven product decisions
• Shipped user-facing sharing features including folder creation flows, membership notifications, and upsell
experiments across web and desktop (React, Python)
• Established comprehensive test coverage for shared link resolution system, reducing debugging time and
KTLO burden (Jest, Selenium, Playwright)