Solo multidisciplinary designer, UX principal and 2019 employee of the year of a global leading messaging platform (MEMS) and enterprise mobile messenger (GAMMA) that deliver tens of millions of critical messages every day, from public alerts to doctors appointments.

Worked in two countries in a team spanning 6 timezones designing and delivering successful products and experiences to multinational companies and government agencies around the world.

Reimagined a comprehensive (25+ year old) software platform to leverage new technologies through an intuitive, responsive and cohesive user experience.

Established design operations and systems from the ground up within a new product management function.

Instrumental in achieving Section 508 and WCAG accessibility standards, creating a more inclusive and accessible platform for all. This resulted in broader sales opportunities and deepened relations with major carriers around the world.

Interviewed product team members from technical writer to senior product manager both locally and abroad.

Usability testing websites and applications on mobile, tablet and desktop and providing expert feedback to companies seeking to enhance their products and services.