• Oversaw and guided two contractors, offering mentorship and encouragement to help them reach their fullest potential.

• Expert in MDM and supported iPhones, IPADS, Android, and Windows tablets.

• Expert in Azure Active Directories

• Conducted security assessments, scans, and penetration tests on mobile infrastructure

• Developed and maintained security policies, procedures, and guidelines for mobile applications

• Ensured compliance with financial regulations and industry standards, such as SEC, PCI DSS

• Managed MS-exchange Server 2023

• Managed TEAMS admin console

• Identified and auto-piloted new devices from the vendor and recertified existing device issues

• Managed Cisco Unified Attendant Console, for assigning phone numbers, transferring lines, adding lines, voicemail password reset issues, and more.

• Provided white-glove support to senior team members daily ranging from VPs, MDs, and other executives.

• Knowledge of Python, Power-shell scripting+, Linux, Kubectl, Tera Form, Ansible Dockers,

• Worked with 3rd party vendors CDW and SHI for inventory ordering, prices, warranty extensions, and more

• Took ownership of ticket queue, driven by ServiceNow SLA

• Integrated AI speech recognition software (Dragon Speak Nat.) with end-user applications on company-managed hardware

• Bloomberg Alaadin, Charles (Excel Add-Ins, Biometrics, and API Diagnostics), Boxer Mail App,

Skills -

Trouble Shooting Linux

• Technical Leadership

• Project Management

• Risk Mitigation

• Policy Development

• IT Service Management

• IT Infrastructure

• Microsoft Surface Hub Hardware / Software Knowledge

• Polycom - Panasonic Hardware Integration Specialist

• Microsoft Azure Kubernetes Service

• Microsoft Intune

• Microsoft Exchange

• Microsoft TEAMS Admin Console

• Active Directory (AD) SSO

• Cisco AnyConnect VPN, Citrix, VM Ware, Citrix, W365,VoIP, VDI, McAfee Teams Admin Console, Splunk

• Zoom

• DHCP, DNS, layer 2-3 switch, Routers, Servers

As a Sales Associate at Cedico, I led a team of four highly motivated individuals in driving revenue and fostering growth within our family-owned business. Our office consistently ranked as the top revenue generator in the North American region, a testament to our dedication and effectiveness.

Aligned with our mission of promoting reliability, sustainability, and reusability in technology, my responsibilities encompassed not only leading the sales team but also imparting essential marketing strategies.

I spearheaded the development and implementation of effective sales strategies aimed at maximizing revenue generation. Leveraging my extensive experience, I provided comprehensive training and guidance to team members, equipping them with the necessary knowledge and skills to excel in their roles.

I had the unique opportunity to lead a special project for Sprint before its acquisition by T-Mobile. Our objective was to secure as many subscriptions as possible at pre-merger valuations to fulfill buyout clauses. Throughout the campaign, we successfully generated over 1.2 million subscriptions, exceeding our initial targets and contributing significantly to Sprint's overall strategy during that period.