Co-leading the design of an AI-first customer support experience, partnering with cross-functional teams to shape customer support at scale.

Refactoring vision, strategy, and leading design for multiple products in the Service platform ecosystem.

Led design of a new cloud product, conducted user research, facilitated workshops, and collaborated with cross-functional teams.

Lead creative and user experience design for a clean energy marketplace startup.

Drove user visual design for Amazon's cloud platform products.