Principal Role:

The role of Desktop Support Analyst is responsible for the day-to-day support of MAC/ Windows based systems in an Active Directory environment, including all computer, hardware and software.

Maintaining all local PC and Mac systems, applications, and printers in accordance with corporate operational standards. Troubleshooting Windows & Mac OSX Operating Systems, general networking issues and desktop application software.

Provided installation, technical support and training for email rollout using Exchange Server 2010 for 19,000 employees. Installation and support for all mobile devices, iPads, iPhones, BlackBerries and Androids for executives, employees and field technicians at various locations.

Provided support on special project configuring and deploying 530 Macintosh and PC laptops and desktops. Installed additional software and plug-ins as required and deployed to workstations and completed configurations.

* Provided hands-on technical support for all Mac/PC hardware and software to worldwide 200+ employee user community and over 40,000 clients worldwide.

* Provided general supervision to staff, monitored and managed the Help Desk Support Team in NY and UK office locations.