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• Teaching Assistant for graduate students of software engineers and network engineers.

• Mentoring and coaching students on a one-to-one basis to help them achieve their coop and career goals

• Responsible for grading course assignments.

• Assisting professor with coursework and projects.

• Assisting students with coursework.

• Coach the Customer Service Technicians in order to provide the best User Experience at Northeastern University's IT Services Department

• Provide Tier 2 technical support for IT Operations using ServiceNow.

• Record/categorize/prioritize/escalate/analyze service desk tickets in that order based on our SLAs, SLOs, and SOPs

• Created and abstracted null object checking code algorithm making 15% of service codebase reusable

• Build scalable components using VueJS, NodeJS, HTML, SCSS and wrote tests for email service that receives 5.5 million hits/month

• Adapt test-driven-development to diagnose and fix Dev and QA bugs and performance bottlenecks using test-utils

• Engaged in agile practices to achieve sprint goals of Transact & Serve pillar of Omnichannel E-commerce platform

• Worked closely with Backend and Product team to resolve dependencies and take ownership of the task