Leading the wallet interoperability initiative between Paypal and other cross-wallets globally to enable money movement in billions of TPV

Launched a debit first onboarding experience for new users, increasing Paypal selection rate by x pp

Led the strategy and execution of rewards based comms experience for millions of existing users, resulting in a x% incremental increase in Weekly Active Users (WAU)

Conceptualized and launched an AI assistant for SMB trialists and existing customers, increasing customer satisfaction scores by 10% and reducing support ticket volume by 15%

Launched a self service flow for 'try before you buy' for SMBs, generating over an estimated $1M in incremental annual revenue with a 7% conversion rate

Launched a purchase flow for small businesses, resulting in $0.5M+ incremental revenue and a 1.3% conversion rate improvement

Led a cross-functional team to implement solutions that reduced SKU launch time by 50%, streamlining operations for pricing and package team

Execution: Worked with ML engineers and data scientists to develop ML models and launch search experience, improving relevance by 10% and increasing user engagement by 15%

Data governance: Implemented data pipelines and governance frameworks, enhancing churn prediction accuracy while ensuring 100% compliance with GDPR and CCPA

Growth Execution: Launched a login experience, resulting in an increased activation rate by 2%