⦾ Year Up United is an intensive career development program focused on professional skills, technical training, and corporate internship experience.

⦾ Completed coursework in Application Development, Computer Architecture, Programming, Database Fundamentals, Software Testing and Software Development.

⦾ Resolved technical issues for point-of-sale systems, ensuring smooth checkout process and minimizing customer wait times during busy shopping periods.

⦾ Served 50 customers during peak business days, providing quick solutions while maintaining high quality service standards.

⦾ Utilized digital payment platforms like Zelle and managed online sales through Facebook Marketplace, improving customer purchase options and expanding store reach.

⦾ Collaborated with team members to solve customer problems and improve customer experience by developing troubleshooting skills applicable for debugging minor software issues.

⦾ Managed technical issues for up to 35 users daily, solving problems quickly while maintaining high quality customer service.

⦾ Provided technical support for Microsoft Edge, Gmail, Google Docs, Word, PowerPoint, QPL mobile app, printers, scanners, and QPL Cyber Center sign-up station.

⦾ Addressed challenges with customers by professionally resolving their concerns and providing tailored assistance to meet needs.