Program designed to equip students with the skills necessary to launch a successful career as a software engineer.

• Frontend: Javascript (ES6+), Component Pattern, React + Redux, jQuery

• Backend: Ruby fundamentals, Rails, SQL, ORMs, Active Record, Ruby on Rails

• Object-oriented programming and MVC architecture

• Responsible for the supervision of a team of 9, ensuring all members are providing quality service to our clients

• Lead and Conducted call review sessions monthly with team members to ensure excellent customer service and proper sales etiquette

• Work in conjunction with our tech department to create new features and improve current functionality of the site/app

• Build and maintain relationships with clients to increase both brand awareness and retention in order to increase revenue

• Responsible for handling any and all escalations, including filed complaints with the Better Business Bureau

• Assisting clients with locating, booking and paying for event entertainment/entertainment vendors

• Helping entertainers with everyday booking processes and general assistance

• Dealt with all spanish speaking clients and members

• Building relationships with members to retain and increase business

• Used PayPal Manager and GigMasters admin. to reconcile all accounting records daily

• Researched and conducted online webinar with the marketing department to build member base and increase brand awareness

• Helped train new members of the account services department

• Continue to multi-task while providing the highest level of customer service through all member and client communications

• Wrote copy for promotional emails used to generate revenue through sign ups and renewals