• Responsible for establishing and implementing the overall strategy and execution muscle for the Affiliate Data Sharing program, successfully building it from initial concept to a fully operational program managing Meta's growing portfolio of acquisitions. The development of this program involved policy and process design, audit mechanisms, identifying and tracking KPIs, OKRs, budgeting, roadmapping, and identifying best practices to ensure that Meta acquisitions are onboarded to Meta's privacy program with the appropriate risk controls and privacy protections.

• For three years I was the lead representative of Meta's Affiliate Data Sharing program, tasked with engaging the FTC Assessor concerning the development and maturation of the Affiliate Data Sharing program, ensuring compliance with FTC Order requirements while maintaining operational efficiency.

• I work with Meta's internal privacy and executive leadership across multiple functions of the company to implement the vision of the Meta Privacy and Data Practices organization, specifically within the Foundations - Shared Services Team, and drive cross-functional strategic and operational alignment for privacy safeguards affecting billions of users.

• I work closely with legal, privacy and product leadership teams (including Executives within Meta Privacy and Data Practices organization) to establish and drive priorities across functions and organizations to ensure that these priorities are comprehensive, codified, and monitored.

• I manage my programs and prioritize work based on urgency and complexity while building operational cadences across technical and operational teams to coordinate work, including privacy

incident response processes and compliance framework implementation.

• I set priorities, multi-task and work independently in a dynamic, rapidly changing environment, successfully adapting to evolving regulatory requirements and organizational changes while maintaining program effectiveness.

• I managed a 30+ person global policy team, including 5 managers, that created and maintained tens of thousands of pieces of content, supported 25 different programs, in over 20 countries, and 15 languages.

• As a foundational member of the content team I helped scale the content organization from 1 person to 30+ to meet the demands of the extraordinary business growth of Amazon Logistics (from ~40 million deliveries in 2017 to ~11 billion in 2021).

• I created content quality control mechanisms, identified and managed to KPIs for performance measurement, set the strategic vision for the team, owned operational planning, and promoted 7 people since 2018.

• I created and implemented closed-loop quality and speed mechanisms to measure performance, identify improvement opportunities and set goals tailored to business needs. During the first quarter of implementation the work stream improvements from this mechanism caused a 40% lift in quality and a 21% lift in speed.

• I created a proactive deep dive program by which my team of program managers identified waste and process improvement opportunities within their programs and proposed changes to our operations partners. This high-ROI initiative led to an immediate 27% lift in quality of the impacted content items, and the value created by the individuals was a key contribution cited in three separate documents in successful promotions.

• Created the SDS Knowledge Management intake process including submission requirements, service level standards, engagement quality standards, and ownership matrix. This process is still in-use today.

• Created and implemented service level standards and audit processes to ensure that the team met its speed and quality goals and met a high standard of performance and consistency globally.

• Owned and facilitated the 2017 SDS roadmap that led to SVP approval of our organization – this included the vision and tactical implementation plan for what would become a customer service vertical in Amazon that now supports over 10 billion deliveries per year worldwide.

• Executed on the vision laid out in our 2017 roadmap, I led the support launch for several SDS products and services including Amazon Hub Locker, Heavy Bulky delivery, Amazon Key, and I was a key contributor to a first-of-its-kind role at Amazon - Deliver Station Liaison which equips Amazon to rapidly respond to service issues or customer feedback.

• Collaborated with stakeholder groups across several functions including corporate leadership, software and hardware engineering teams, product managers, field leadership, and business intelligence.

• Served as the point person linking Amazon customer service with logistics business partners and emerging businesses.

• Manage 35 employees including attorneys, legal assistants, customer service, client relations, HR and accounting.

• Charged with increasing firm profitability by 10%. Responsible for firm-wide process and efficiency audits and improvement in an exceptionally ambiguous environment.

• Created financial models to assess historic financial performance and generated regression models to project and measure future performance. Developed employee performance metrics based on cost and revenue projections.

• Created and managed a refund management system that reduced refunds by 73% (representing $23k in revenue) in the first month allowing the firm to track the scale, rate, sources and nature of refund requests.

• HR duties include hiring/firing/promotion decisions, role budgeting/scoping, performance assessments and employee grievances.

• Established a revenue based incentive program based on performance metrics aligned with firm goals.