• Strategically overhauled the guest booking and on-trip experience, to drive 2.5 M incremental bookings & 300K reduced CS contacts.

• Led cross-company teams to halve guest on-trip issues, aligning with industry standards.

• Empowered hosts with insight tools to boost bookings by 1M.

• Built co-host tools to improve host efficiency and guest service quality.

• Led the growth of QuickBooks Payments, achieving over $200M+ in annual revenue.

• Managed 4 product managers and collaborated with a 50-member cross-functional team to drive product strategy and execution.

• Streamlined user onboarding and integrated omnichannel payments, significantly accelerating new user acquisition.

• Addressed critical product workflow challenges to ensure seamless functionality.

• Led e2e global overhaul of PayPal’s payment experience, offering payment choice. Adopted by 40 million users.

• Successfully launched pay with Venmo to 1000+ merchants.

• Designed and executed value propositions for preferential adoption of low-cost payment methods.

• Conceptualized and scaled deferred payment options globally to 5 million consumers, driving $350 million in incremental revenue and saving $6 million in transaction

• Managed the asset product line of the company’s core banking solutions.

• Developed product collateral and led sales support initiatives to articulate value propositions.

• Facilitated on-site work-shops for problem identification and solutions to drive product development.

• Engaged in international trade operations, contributing to the bank’s global trade facilitation.