• Portfolio-level ownership across UCaaS, CCaaS, CPaaS, CX, analytics, admin, and AI platforms for a global enterprise SaaS business

• Led a ~100-person global organization spanning Product Management, Design, Research, and Product Operations, with operational influence across 500+ R&D

• Partnered closely with the CEO, CPO, ELT, and Board on product strategy, prioritization, investment trade-offs, and growth execution

• Contributed to sustained portfolio ARR growth from approximately $500M to $800M across established UCaaS, CCaaS, and CPaaS businesses

• Launched a net-new CX product line, growing it from $0 to $5M ARR in early access and pre-GA stages

• Drove product-led growth and expansion through lifecycle adoption, journey simplification, analytics, and in-product nudges

• Led platform modernization initiatives that:

• Enabled cross-sell and deal acceleration

• Retired low-ROI legacy stacks

• Reduced operational risk and support burden

• Oversaw AI-driven capabilities including transcription, summarization, assists, and AI-generated insights across portfolios

• Established practical AI governance principles focused on trust, accuracy, explainability, and scalability

• Regular executive speaker for sales kickoffs, analyst briefings, and advisory boards

• Led enterprise-scale experience and platform transformation across UCaaS and CCaaS portfolios

• Unified fragmented products into cohesive, scalable experiences to drive adoption, expansion, and customer trust

• Modernized flagship surfaces including Agent Workspace, Supervisor Workspace, and Frontdesk, converting legacy liabilities into award-winning platforms

• Enabled product-led cross-sell and supported new enterprise deal cycles through Supervisor and Admin experiences

• Built and scaled global design and research capabilities, embedding customer insight, usability testing, and analytics into roadmap decisions

• Partnered deeply with Product and Engineering leadership to influence architecture, platform strategy, and delivery velocity

• Built and scaled the UX organization for enterprise mobility and security platforms

• Established design systems, research practices, personas, and journey maps to improve usability, trust, and adoption

• Introduced NPS and CSAT-driven feedback loops, directly informing product prioritization and roadmap trade-offs

• Partnered closely with Product and Engineering leadership to deliver secure, scalable, enterprise-grade experiences

• Recruited and developed high-performing teams, creating a strong culture of empathy, accountability, and execution

• Design lead for SAP BI and HANA-powered products, supporting analytics and data-driven enterprise workflows

• Focused on early product adoption, cross-platform consistency, and community evangelism

• Collaborated with CTO and product teams to translate complex data capabilities into intuitive enterprise experiences

• Designed and researched enterprise and consumer applications across global markets

• Led trend research, persona development, and usability studies to align product strategy with emerging customer needs