Leading cross functional teams to support the implementation of revenue generating strategies.

• Cultivate strategic partnerships across Operations, Product, Compliance, Legal, Analytics, Finance and 3rd Party Partners to deliver platform changes that align with key company objectives and generate recurring revenue.

• Proactively identify and resolve delivery risks and scope changes, ensuring alignment between business objectives, technical feasibility, and long term scalability.

• Partner with Legal and Compliance to ensure initiatives meet governance expectations.

Here I set the technology vision and plan to support company growth through collaboration with team members at all levels.

• Created strategies for technology governance, external partner selection and management, and process development to support business goals.

• Collaborated with team members to identify and implement technology that supports business growth.

• Developed and managed the technology roadmap.

• Ensured data architecture supported the ability to measure performance and deliver insights.

In my role at iCreditWorks, I drove the evolution of a mobile first payment product with a strong focus on expanding its capabilities.

• Oversaw design and delivery execution of the user experience for app releases.

• Coordinated and conducted market research and competitive analysis, aiming at supporting product entry into a new industry.

• Drove product launches, ensuring a seamless user experience and alignment with customer needs.

Here, I spearheaded a cross-functional team and supervised both internal and external resources, providing guidance in development endeavors. I collaborated with the marketing department to enhance website functionalities, linking digital behaviors to specific users and optimizing lead management through Salesforce CRM. I was also tasked with implementing governance protocols within the Salesforce ecosystem to standardize modifications and mitigate errors in live environments. Other duties were managing the seamless upgrade of the platform from an outdated version, ensuring uninterrupted system performance.

An excerpt from the tenure includes the following highlights:

• Facilitated cross-cultural collaboration by leveraging international experience, including Japanese cultural training, to enhance teamwork in the Asia Pacific region.

• Generated $20M in revenue within a 6-month period through strategic digital initiatives in sales, marketing, and ecommerce.

• Led strategy formulation and defined business, technical, and architectural requirements for a global Salesforce CRM initiative, revolutionizing sales and governance processes across various industries.

• Fostered strategic partnerships with key stakeholders, including Asia headquarters executives, providing guidance on Salesforce implementation and driving innovation as a trusted advisor.

In this role, I directed worldwide implementation projects, reporting directly within the sales organization. My job duties here were, cultivating relationships with pivotal decision-makers, devised solution strategies, and formulated roadmaps for esteemed clients of a leading global Salesforce consulting firm specializing in digital transformation solutions.

Some of the significant achievements during this tenure were:

• Fostered strategic partnerships within the Distribution-Food & Flavors, Retail, Financial Services, and Health Care/Life Sciences sectors, overseeing projects valued at up to $5 million each.

• Played a pivotal role in securing over $18M in sales revenue across nine distinct engagements.