Led a cross-functional team (PM, Eng, Data, UX) to define and execute the product strategy for Shopify’s buyer fraud platform. Centralized fraud under one umbrella, expanding scope beyond credit card fraud to include card testing, friendly fraud, and ATO.

Delivered major wins: reduced reliance on 3P vendors (saving $XXM+ annually), launched a real-time card testing mitigation engine (blocking XX+ attacks/month), built a no-code fraud rules tool adopted by XX merchants, financial protection from fraud chargeback on Shop Pay saving merchants over $XX MM.

Designed and taught Product Management Course 10 weeks cohort of 20+ students through project-based curriculum

• Managed a team of PMs and business analysts; establishing team tenets, 1-year and 3-year product roadmaps, smart goals, key business metrics, and business/engineering prioritization framewor

• Defined high level and low-level product/feature requirements, experiment designs, and led bi-weekly sprint planning and daily standups to execute roadmap with engineering team, scientists, analysts, and UX designers

• Created a new vision for how Customers rate and review their Amazon orders when purchased from third-party sellers, working backwards from how Customers use the 1-5 star Seller Rating when shopping

• Delivered (i) global customer facing launches that drove a 0.YY% increase in orders (+$XXXM in operating profit), (ii) integration with discovery algorithms (Search and FMA) to reduce negative order experiences for customers ($ZZM saved annually), (iii) re-designed Seller Profile Page (SPP) to improve conversion and increasing trust in 3P Sellers