Strategic delivery leader driving enterprise-scale commerce transformations and merchant success programs across North America. Partner with high-growth, high-volume merchants to deliver complex, multi-stream engagements that redefine digital commerce at scale.

• Oversaw a portfolio exceeding $50M in enterprise onboarding and transformation initiatives, contributing to the evolution of delivery strategy, governance practices, and global merchant enablement. Played a key role in advancing PMO structures to support value realization and cross-functional alignment.

• Contributed to the development of AI-informed governance practices, leveraging predictive analytics and delivery automation to improve planning accuracy, risk visibility, and consistency in execution.

• Helped define and operationalize Shopify’s Professional Services engagement model, supporting stronger delivery consistency, cross-functional collaboration, and merchant experience across global teams.

• Led cross-functional delivery teams spanning Product, Engineering, Legal, and Customer Success to align merchant goals with platform capabilities, driving faster and more seamless go-lives.

• Promoted a culture of delivery excellence by embedding continuous improvement practices into team workflows—driving iterative enhancements to methods, tooling, and service quality.

• Acknowledged for contributions to delivery maturity and enterprise onboarding excellence, helping shape playbooks and best practices that continue to inform team operations.

Led high-impact, multi-year transformation and cloud migration programs on the Salesforce platform within North American FinTech. Known for pioneering scalable delivery models, driving AI-led innovation, and leading end-to-end platform transformations that solve complex business challenges and maximize client ROI.

• Spearheaded Agile programs valued at $10M+ across the North American FinTech landscape, ensuring delivery success through strategic planning, proactive issue resolution, and timeline realignment.

• Drove AI-led discovery and PoC initiatives, identifying and validating 15+ high-value use cases that directly influenced product roadmaps and customer engagement strategies.

• Maintained 100% on-time, on-budget program delivery by rigorously tracking milestones, mitigating risks early, and ensuring regulatory compliance within tight governance frameworks.

• Led cross-functional stakeholder workshops to capture complex requirements and translate them into robust, scalable technical design documents for enterprise-grade implementations.

• Consistently resolved high-stakes client escalations with diplomacy and clarity—preserving trust and advancing solution adoption.

• Championed business process reengineering initiatives that resulted in 25–30% efficiency gains across core operations.

• Earned flawless 5/5 client satisfaction scores across all engagements—testament to leadership impact, delivery quality, and stakeholder alignment.

Led high-stakes, multimillion-dollar card issuance programs for CIBC and BMO across North America, navigating the intersection of software delivery, secure manufacturing, and regulatory compliance. Recognized for delivering complex initiatives on time and on budget in a highly constrained, hybrid environment.

• Directed Multimillion in end-to-end delivery across SDLC-based software development and lean manufacturing processes, ensuring seamless integration between digital issuance systems and physical card production.

• Oversaw programs supporting the issuance of over 1M+ payment cards annually, ensuring alignment with evolving EMV, PCI DSS, and client-specific security mandates.

• Acted as the primary client liaison on enhancement projects under NDA—successfully balancing speed, confidentiality, and compliance to drive repeat business and trust.

• Managed cross-functional teams across 3+ global time zones, effectively mitigating delivery risks and navigating resource constraints to maintain momentum and meet delivery milestones.

• Led the Agile transformation of traditionally waterfall-based delivery processes—reducing delivery timelines by 20% and increasing responsiveness to client change requests in a dual-regulated environment.

• Delivered detailed project status reporting to senior leadership, ensuring visibility into key milestones, risks, and budget adherence.

Orchestrated large-scale, cross-functional programs for Airtel’s E-Commerce platform and Payments Bank, blending SDLC and Agile practices to deliver rapid innovation in complex, regulated environments. Drove customer-centric digital transformation across web, mobile, and backend ecosystems.

eCommerce Platform

• Directed the end-to-end delivery of an integration ecosystem with 150+ internal and third-party system touchpoints ensuring real-time data flow, operational resilience, and incorporating API integration and microservices-based architecture within enterprise delivery programs

• Delivered a fully functional e-commerce platform in 100 days, navigating a volatile market landscape by deploying hybrid Agile-SDLC methodologies and maintaining stakeholder alignment across business, product, and tech teams.

Airtel Payments Bank

• Led the design and launch of web and app-based banking interfaces for India’s first telecom-backed digital bank, achieving compliance with stringent regulatory, legal, and data privacy frameworks.

• Enabled mobile banking apps to surpass 50M+ downloads, attain 4.4/5 customer satisfaction, and maintain a 99% crash-free performance, setting a new benchmark for customer experience in the Indian digital banking space.

• Introduced Agile Ceremonies (Standups, Sprint Planning, Retrospectives, Backlog refinement etc)

Led end-to-end solution delivery and client engagements for Tier-1 telecom operators across APAC, MENA, and South America. Played hybrid roles spanning solution consulting, pre-sales, project management, and product development.

• Managed $1M–$5M solution bids, leading RFP responses, demos, and POCs that secured new projects and expanded key accounts like MTN Group.

• Delivered multi-year CRM and Product Catalog solutions, transitioning delivery from Waterfall to Agile and aligning product releases with client needs and regulatory shifts.