Design Ops strategy, AI-enabled tooling, and scaled quality programming for foundational design teams at Meta Reality Labs. Lead in coordinating design delivery & quality efforts for the VR OS 2.0 launch on Quest — supporting Navigator, Window Management, and Meta AI across a complex matrixed org.

• AI Enablement & Tooling: Piloted ML-powered autofix technologies turning bug reports into production-ready diffs. Deployed Release Agents and agentic guides to automate feature release quality. Built Figma plugins for real-time design system adherence. Grew Design Talks AI series from 489 → 1,451 employees (3×) across Reality Labs — moving the design org to an AI-native working model.

• A.I. Automation Pilot: Co-launched with UXR to automate Spec Check review workflows using LLMs — targeting 50% reduction in manual spec review time; expanding in 2026 to strengthen AI-driven quality across the OS design org.

• VR OS 2.0 Launch: Design quality program for Meta's new VR OS — shipped across 30K+ DAU / 330K+ MAU / 650K+ LAU / ~1M app launches/day. Weekly leadership-led playtests across Gaming, Media, Productivity, and System UX. Drove bug triage across 100s of engineering teams for Day 0 launch.

• Scaled Quality Programming: Scaled Spec Check from 40% → 100% feature coverage. Built a team of 50 Spec Checkers reviewing 20–30 features/month — surfacing ~500 bugs across 56 features, remediating 100–200 per release.

• CritBots: AI-powered LLM discovery system surfacing crit topics, Figma files & collaborators org-wide — creating 1,000+ cross-team collaborations and saving 100+ hrs finding DRIs.

Delivered game production, campaign support, and regional launches across Asia-Pacific and the Middle East — sourcing talent, writing documentation, and managing budgets across concurrent projects.

• Game Production: Led production and regionalization of Financial Soccer & Football games — coordinating launches across Japan, China, Korea, Philippines, and Middle East.

• Campaign Support: Managed design team and requests supporting multiple marketing campaigns for Visa Direct.

• Impact: ×3 projects shipped per month • +15% MAU

Brought in to rebuild design team operations for the global Goldbird (Revenue & Ads) org (50) and local Developer Platform team (15) — serving 3rd party innovation across ABC, Fortnite, Buzzfeed, and Bloomberg.

▸ Design Ops: Rebuilt team rhythm with agile cadences, crit format, Slack automations, and async reporting — reclaiming 120 hrs/week from unproductive meetings

▸ Tooling: Developed Jira rollout plan, environment and reporting standards for 50+ org — improving accountability, resourcing, and roadmapping

▸ Culture Squads: Formed global Events, Storytelling, and Best-Practices squads to drive DEI, craft, and cultural growth across the design org

▸ Product Ops: Built new XFN design reviews, sprints, bug-bashes, retros, and eng/product handoffs. Introduced quarterly anonymous surveys measuring satisfaction, velocity, efficiency, transparency, and quality

Impact: +30% IC satisfaction • +20% XFN stakeholder satisfaction • ×2 ship velocity

Transformed a traditional service-design group into a modern agile XFN product team — driving growth of Slack Connect in under 9 months.

▸ Agile Transformation: Implemented sprint workflows, standups, and rituals throughout the full development lifecycle — reclaiming 80 hrs/week from unproductive meetings

▸ Design Sprints: Developed and hosted multi-day collaborative XFN vision workshops to establish product direction and alignment across teams

▸ Roadmap: Led quarterly planning with design and product partners to establish shipping plan and track dependencies

Worked directly with VP of Design to ensure stabilization of the design team during major growth, re-org and product shift.

• Design Systems: Drove adoption by evangelizing system value, process, and familiarity across product teams.

• Information Architecture: Developed documentation and assisted VP with securing buy-in for complete platform redesign.

🔥 Impact: Stood up design-systems team • Secured major business investment in platform redesign and redevelopment.