15 years of design ops across Meta, Twitter, Slack, and global agency. Building AI-native operations — machine learning quality tooling, XFN agentic reporting, and LLM-powered release automation. Specialist in quality programming, matrixed product operations, and emerging technology integration.
Experience
2023 — Now
California, United States
Design Ops strategy, AI-enabled tooling, and scaled quality programming for foundational design teams at Meta Reality Labs. Lead in coordinating design delivery & quality efforts for the VR OS 2.0 launch on Quest — supporting Navigator, Window Management, and Meta AI across a complex matrixed org.
• AI Enablement & Tooling: Piloted ML-powered autofix technologies turning bug reports into production-ready diffs. Deployed Release Agents and agentic guides to automate feature release quality. Built Figma plugins for real-time design system adherence. Grew Design Talks AI series from 489 → 1,451 employees (3×) across Reality Labs — moving the design org to an AI-native working model.
• A.I. Automation Pilot: Co-launched with UXR to automate Spec Check review workflows using LLMs — targeting 50% reduction in manual spec review time; expanding in 2026 to strengthen AI-driven quality across the OS design org.
• VR OS 2.0 Launch: Design quality program for Meta's new VR OS — shipped across 30K+ DAU / 330K+ MAU / 650K+ LAU / ~1M app launches/day. Weekly leadership-led playtests across Gaming, Media, Productivity, and System UX. Drove bug triage across 100s of engineering teams for Day 0 launch.
• Scaled Quality Programming: Scaled Spec Check from 40% → 100% feature coverage. Built a team of 50 Spec Checkers reviewing 20–30 features/month — surfacing ~500 bugs across 56 features, remediating 100–200 per release.
• CritBots: AI-powered LLM discovery system surfacing crit topics, Figma files & collaborators org-wide — creating 1,000+ cross-team collaborations and saving 100+ hrs finding DRIs.
2023 — 2023
2023 — 2023
San Francisco Bay Area
Delivered game production, campaign support, and regional launches across Asia-Pacific and the Middle East — sourcing talent, writing documentation, and managing budgets across concurrent projects.
• Game Production: Led production and regionalization of Financial Soccer & Football games — coordinating launches across Japan, China, Korea, Philippines, and Middle East.
• Campaign Support: Managed design team and requests supporting multiple marketing campaigns for Visa Direct.
• Impact: ×3 projects shipped per month • +15% MAU
2022 — 2023
2022 — 2023
California, United States
Brought in to rebuild design team operations for the global Goldbird (Revenue & Ads) org (50) and local Developer Platform team (15) — serving 3rd party innovation across ABC, Fortnite, Buzzfeed, and Bloomberg.
▸ Design Ops: Rebuilt team rhythm with agile cadences, crit format, Slack automations, and async reporting — reclaiming 120 hrs/week from unproductive meetings
▸ Tooling: Developed Jira rollout plan, environment and reporting standards for 50+ org — improving accountability, resourcing, and roadmapping
▸ Culture Squads: Formed global Events, Storytelling, and Best-Practices squads to drive DEI, craft, and cultural growth across the design org
▸ Product Ops: Built new XFN design reviews, sprints, bug-bashes, retros, and eng/product handoffs. Introduced quarterly anonymous surveys measuring satisfaction, velocity, efficiency, transparency, and quality
Impact: +30% IC satisfaction • +20% XFN stakeholder satisfaction • ×2 ship velocity
2021 — 2022
2021 — 2022
San Francisco Bay Area
Transformed a traditional service-design group into a modern agile XFN product team — driving growth of Slack Connect in under 9 months.
▸ Agile Transformation: Implemented sprint workflows, standups, and rituals throughout the full development lifecycle — reclaiming 80 hrs/week from unproductive meetings
▸ Design Sprints: Developed and hosted multi-day collaborative XFN vision workshops to establish product direction and alignment across teams
▸ Roadmap: Led quarterly planning with design and product partners to establish shipping plan and track dependencies
2021 — 2021
2021 — 2021
Worked directly with VP of Design to ensure stabilization of the design team during major growth, re-org and product shift.
• Design Systems: Drove adoption by evangelizing system value, process, and familiarity across product teams.
• Information Architecture: Developed documentation and assisted VP with securing buy-in for complete platform redesign.
🔥 Impact: Stood up design-systems team • Secured major business investment in platform redesign and redevelopment.
Education
The University of Edinburgh
Masters
2002 — 2006
Queen Elizabeth’s Grammar School
Maths
1999 — 2001