Leading design for Employee Service, shaping the vision for IT and HR workflows with integrated AI capabilities. Partnering with product and engineering leadership on strategy, mentoring designers, and ensuring design quality across multiple product areas. Recognized as a collaborative leader who builds trust, brings teams together, and makes complex problems easier to solve.

Owned and shipped Agent Home, a redesigned dashboard that helps agents start their day, manage tickets, and prioritize work. Released Copilot Auto Assist to automate ticket resolution with AI and partnered closely with design systems to lead the migration of Zendesk Support to dark mode. Led design for Employee Service, building strong cross-functional partnerships to deliver early task and process management workflows.

Worked with a growing design team to build a comprehensive design system and redesign a powerful ecommerce product while rapidly shipping new features. Established the design culture with influential initiatives like podcasts and events. Design owner of Flows, the platform’s automation tool. Also managed and mentored Klaviyo’s first product design intern, helping shape their experience and growth.