Working directly with the largest enterprise brands in e-commerce and Shopify's highest GMV merchants of $1M - $500M+. Shopify Plus is powering the world’s fastest-growing businesses, from high-volume brands to Fortune 500s.

We give high growth and high volume enterprise merchants a white glove service with their experience on the Shopify Plus platform through a technical and strategic approach.

As a key point of contact for our highest GMV merchants, I troubleshoot and resolve complex merchant issues and high priority incidents while leveraging technical skill sets such as Splunk (rails log). SQL (databases), web technologies (HTML, CSS, etc.), HTTP Protocol, DNS/Domains, and SSL provisioning, RESTful APIs, GraphQL, and JSON/XML, Mode and Liquid.

Also troubleshooting and working as part of a specialized escalated team and technical point of contact for other internal teams and assisting them with their own Shopify Plus merchant interactions. Excelling at providing expertise, quick decision making and following a strategic approach to resolve issues for merchants while working with various internal stakeholders. Additionally, working on internal projects to help build Shopify for the future.

Plus Support Specialists (PSS) provide a high touch and high care approach in empowering entrepreneurs and merchants around the globe. I worked with enterprise level merchants ($1M+ GMV) to resolve complex merchant issues relating to customer facing (storefront/front-end) and merchant facing (back-end) queries.

Worked directly with various internal stakeholders such as Merchant Success Managers, Technical Teams and Front End Developers to provide exceptional service to valued Shopify Plus merchants and to ensure they found the support they need in growing their business.

Coordinating and running department after school program for high school students.

Coordinating activities and mentoring sessions for over 20 students and 10 mentors.

Speaking with and maintaining continuous contact with concerned parents regarding children's performance and dealing with any issues.