Director of Product Management owning PayPal’s Observability and Engineering Insights platforms, delivering visibility into system reliability and engineering productivity through DORA and SPACE metrics.

At PayPal, I serve as the Principal Technical Product Manager for the observability platform, overseeing the integration of metrics, logs, traces, and RUM. My focus is on leveraging AI/ML and anomaly detection to enhance the developer experience and operational reliability. I lead customer research initiatives and collaborate with engineering teams to drive platform resilience and adoption.

Skills: Principal and Technical Product Management focused on observability and internal platform strategy for large-scale distributed systems, spanning metrics, logs, traces, RUM, APM, and developer experience. Expertise in AI-driven product development (ML, anomaly detection, NLP, GenAI), site reliability engineering, and data-informed decision-making with strong cross-functional and executive leadership.

Managed PayPal's Checkout Intelligence Platform which including observability, data collection, visualizations, and automated detection system.

Managed PayPal's pricing experiences for the global pricing platform, which provided pricing tools that enabled sales to negotiate pricing, finance to analyze potential revenue impacts, and pricing operations to automatically create, change and audit pricing.

Courses:

• Principles of Marketing BUS346

• New Product Development BUS451