Executive in Residence at Georgia State teaching CIS 3000 Systems Analysis in the J. Mack Robinson College of Business. Redesigned the course curriculum to include AI as a requirement ensuring today’s students are prepared to enter the workforce. Enabled the students to have immediate impact and improvement at their jobs. Focused on actual business problems, providing ways to make meaningful contributions early in their career.

I build 0-1 systems to support UX Research at Meta across all platforms and products. I use my expertise in agile program management and people leadership to successfully deploy innovative solutions that intersect my business acumen with relationship management resulting in the advancement of the organization’s mission.

● Established first IT PMO: Unified project management across IT verticals, resulting in successful program rollouts and improved delivery rigor.

● Led COVID-19 response (Work From Home & Return to Office): Orchestrated company-wide operational changes, including onboarding redesign and supply chain/logistics improvements from B2B to B2C, overhauling internal tooling, reimagining new hire orientation, helpdesk support strategies, tripled VPN capacity, partnered with data center leads to ensure business continuity during initial influx, managed partnership with facilities and organized company-wide essential worker program.

● Optimized resource allocation: Redesigned org structure, reducing overhead and reallocating resources to high-priority roles and improving efficiency and impact.

● Managed $23B+ budgets: Oversaw global capex and opex for IT Operations New Office Builds, ensuring fiscal discipline and strategic investment.

○ Responsible for standardized build requirements, including technical infrastructure, network infrastructure and audio-visual designs.

● Championed change management: Implemented an automated system to drive and document stakeholder buy-in ensuring proper visibility before change implementation.

○ Developed risk mitigation strategies for high-visibility changes that had company-wide impact, ensuring proper visibility and approvals were in place, such as the IPv6 transition.

● Mentored future leaders: Developed and promoted individual contributors into management roles; founded PMx3, a company-wide PM community, fostering professional growth.

● Transformed participant recruitment: Designed and implemented a global managed service solution, enabling uninterrupted research operations after an 83% staff reduction, avoiding a full work stoppage and delivering under budget.

○ Maintained business continuity while developing future-state solutions to account for reduction in force and limited resources.

● Accelerated compliance and efficiency: Led Salesforce tooling implementation for FTC regulations, streamlining qualitative research studies resulting in a 93% decrease in compliance irregularities.

● Pioneered in-house opt-in panel: Built Meta’s first end-user panel, leveraging internal platforms to cut development time and costs ultimately resulting in savings of >$2MM.

● Advanced outreach strategy: Developed in-app, on-platform, and SMS recruitment solutions, increasing response rates and quality of participants, while reducing reliance on outdated email outreach methods that are prone to IP health issues leading to domain blocks.

● Drove organizational alignment: Led program and roadmap reviews with leadership, establishing operational metrics, KPIs, and OKRs for improved accountability and increased performance.

● Built team capability: Developed and delivered a comprehensive program management curriculum, upskilling Research Operations teams.

● Manager and mentor: Managed team of 7 FTEs and 40 contract workers; led company-wide resource group for project, program, and product managers, hosted events with speakers on relevant topics across orgs, and partnered with managers across the company to help design programs specific to their teams’ needs.