I manage the end-to-end lifecycle of UXR tooling, ensuring research teams have the platforms, access, and support they need to operate efficiently. I lead tool administration across the Tooling & Analytics function, oversee provisioning and permissions, and serve as the main point of contact for troubleshooting, vendor coordination, and escalation.

• Manage vendor contracting and renewals in partnership with procurement and legal.

• Maintain tooling utilization reporting and optimize allocation based on data insights.

• Oversee onboarding, intake forms, and access workflows for all UXR-supported tools.

• Implement automation and scalable processes to streamline tool operations.

• Coordinate the onboarding of new platforms and support global adoption standards.

• Drive documentation, best practices, and operational consistency across research teams.

I lead cross-functional projects across creative, nonprofit, and tech environments, providing end-to-end program ownership from scoping through execution and delivery. I partner with stakeholders to align objectives, manage timelines, and ensure operational clarity throughout the project lifecycle.

• Drive intake management, scheduling, delivery tracking, and stakeholder communications.

• Define project scopes, create detailed plans, and manage execution against milestones.

• Implement process improvements and resource optimization strategies, reducing cycle times by 20%.

• Develop clear project documentation, SOPs, onboarding guides, and repeatable workflows.

• Support launch readiness, performance reporting, and continuous improvement initiatives as an embedded PM.

Led the project management efforts for the relaunch of Thunderstone Labs, a global music media platform, overseeing creative production, marketing initiatives, and artist relations to reestablish brand presence and audience engagement.

• Managed a portfolio of brand, design, and content projects including graphic campaigns, artist showcases, and community-facing releases.

• Coordinated cross-functional contributors—designers, artists, event partners, and marketing collaborators—to deliver high-quality creative assets on schedule.

• Built and maintained project plans, timelines, review cycles, and communication frameworks to streamline collaboration and approvals.

• Served as the primary artist relations lead, facilitating feedback, onboarding, and partnership support to strengthen trust and community ties.

• Supported content and creative development workflows, ensuring alignment between production, branding goals, and launch milestones.

Oversaw high-volume research program operations, driving execution, documentation standards, stakeholder communications, and strategic planning across cross-functional teams.

• Managed end-to-end delivery of 1,200+ annual research requests, ensuring timelines, scope clarity, and alignment across engineering, research, and operations.

• Defined key program metrics and performance tracking to support budget allocation, prioritization, and strategic reporting.

• Led communications around process changes, budget recommendations, and deliverable updates for global stakeholders.

• Strengthened operational efficiency by updating and maintaining 150+ internal documentation pages, enabling scalable execution and improved automation.

• Partnered with engineering and business owners to define requirements, establish scope, and support effective planning and execution.

• Built and maintained strong stakeholder and external partner relationships, securing funding support and improving program outcomes.