Expert in Contact Center, created a comprehensive messaging experience from the ground up.

Currently co-leading an AI-driven project focused on enhancing agent and supervisor success.

Teamstand | An enterprise platform that knits together discussion, workflows and information to make organizations and teams more effective.

Led the Teamstand design experience, building the complete end-to-end user flow and defining key interactions, interfaces, and visual design of the entire product.

Built the brand from scratch, designed the physical package, website, mobile app and business deck.

• Led innovation, building MVPs

• Enhanced legacy projects; topics span workflow, OCR, query, chatbot, growing automation

• Designed internal communication assets

• Orchestrated workshops, such as design sprint, design thinking, and Hackathon, engaging 10 to 200 participants.

Work as a tutor in Design and Technology program, helping fellow students with creative coding, portfolio, and design.