Acting Product & Design Lead: Stepped into a hybrid leadership role to oversee the complete product lifecycle, maintaining high-velocity delivery and cross-functional momentum during a period of organizational transition

Strategic Platform Evolution: Architected a modular, configurable foundation for the platform, transforming the user experience into a scalable system that significantly improved implementation cycles and product flexibility

Growth & Commercial Partnerships: Collaborated closely with executive leads across Sales, Marketing, and Credit to align the product roadmap with core business drivers, contributing to key enterprise account wins and long-term customer retention

Operational Transformation: Modernized internal ways of working by introducing lean product rituals and async-first communication strategies that improved team alignment, transparency, and execution

Strategic Leadership at Scale: Served as a Principal Individual Contributor (IC6) for a global support ecosystem, leading high-stakes product initiatives designed to serve billions of users and millions of businesses across Meta’s family of apps.

Revenue-Driven Product Strategy: Partnered with cross-functional leadership to define and execute complex prioritization and automation strategies, directly optimizing global support workflows to protect and unblock high-value revenue streams.

Executive Influence & Organizational Culture: Authored long-term strategic narratives presented at the highest levels of leadership, while spearheading cross-continental branding initiatives and mentoring senior designers to foster a more resilient, design-forward culture.

Led research and design for a cloud-native banking platform, directly contributing to the successful launch of Chase Bank in the UK.

Designed a modular, "Lego-brick" financial system allowing banks to rapidly configure loans and credit products. Managed a small team and reported to the CEO, delivering two distinct Design Systems for bank-facing and consumer-facing platforms.