• Lead global integrity strategy for high-risk actors (terrorism, hate groups, criminal organizations), leading policy execution, enforcement quality, and reviewer enablement across platforms.

• Established expert-at-scale and AI-ready operations by creating certification programs, gold-standard datasets, and continuous calibration loops.

• Improved global enforcement precision by 10%+, directly improving ML model evaluation, recall, and detection coverage while safeguarding legitimate speech and minimizing false positives.

• Drove cross-policy harmonization across Community Standards and Advertising, unifying organic, ads, and commerce enforcement models.

• Built integrity quality and monitoring systems by implementing false-positive measurement and a harmful-events intelligence framework , establishing a 90% decision accuracy standard and enabling proactive interventions through automated alerts and metric annotation.

Oversee day‐to‐day execution of data projects within Service Operations BI. Facilitate issue resolution; report status on project plans and progress to leadership at regular intervals. Directly influence new and existing product growth by defining target audiences, sharing data with partners, and tracking performance reports.

Managed and implemented the Tethr voice to text project; provide insight into over 5K Service Operations employees and 20K+ calls processed daily. Enhance efficiency and productivity through rigorous analysis of needs, expectations, and challenges of millennial customers; developed a new strategy to grow and retain Farmers’ customers within this demographic.

Drove innovation through identification, design, and implementation of internal process improvements including manual process automation, data delivery optimization, and infrastructure redesign focused on advanced scalability. Built analytics tools designed to utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics.

Tripled overall productivity for the specialty application development team through development of a new file structure architecture in Informatica that enabled multiple users.